Discord Trust and Safety is a staff department of the Discord company, whose duty is to moderate users and servers, combat against platform abuse and spams in order to ensure all users would abide by the Discord Terms of Service and Community Guidelines, as well as safeguarding the safety of the platform.
Removal[]
However, sometime in July 2023, Discord made a significant change by removing the ‘Trust and Safety’ option from the support page entirely. Consequently, this removal has caused confusion and frustration among members of the Discord community who now find themselves searching for alternative methods to submit reports.
Duties of Trust and Safety Team[]
A Trust and Safety specialist's duty is to monitor spams and user reports. Once a report has been filed, a Trust and Safety specialist would need to review the reports and check the attached message ID in order to verify content violations and take action on accounts should content violations be found, ranging from issuing a warning to terminating the offending users or servers. They also need to tackle spam by finding out whether a spam is caused by a generated account, a compromised account or it is of human operations, then recover compromised accounts while terminating generated accounts and human-operated account.[1]
They also work on filters that detect suspicious links and explicit images and filter the contents.[2]
How to report to Discord Trust and Safety[]
In order to report users or messages to Discord Trust and Safety, a user needs to copy offending user ID and message ID and provide the ID to Discord Support through a report form. While there is an option to provide screenshots to provide additional information, Discord Trust and Safety Team requires the message ID in order to take action and the offending messages need to be present before filing the report, this is to prevent users from forging false reports by creating fake screenshots.[3]
You can also obtain the user ID, by sending a friend request using the name (previously with a discriminator), and navigating the pending section to find the offending user, then from there, copy it's ID, and block the user before it accepts it's friend request.
Server moderators also have the option to choose the "Delete and Report" option to report a message to Discord Trust and Safety, in which a report can immediately be filed while having the message be deleted.
In Direct Message, there is an option to report spam by clicking "Report as Spam", which allows one to report unsolicited spam messages.[4]
As with reporting profiles, dedicated to impersonating a user, via trust & safety form, it is only possible to report them with message links, rather than user IDs.
Blog Posts[]
In every six months, Discord Trust and Safety team releases transparency report blog posts at the official website, showing the statistics of the moderation process, types of cases that have been solved and how many accounts have successfully appealed.[5]
They also provide blog posts on safety tips and combating against platform abuse.
References[]
- ↑ https://discord.com/blog/how-discord-is-fighting-spam
- ↑ https://discord.com/blog/protecting-users-from-scams-on-discord
- ↑ https://support.discord.com/hc/en-us/articles/360000291932-How-to-Properly-Report-Issues-to-Trust-Safety
- ↑ https://discord.com/blog/how-discord-is-fighting-spam
- ↑ https://discord.com/blog/discord-transparency-report-h1-2021